Help Center

YourMart is committed to ensuring prompt and transparent profit transfers to our valued partners.

This policy outlines the guidelines and schedule for profit distribution.

Profit Transfer Frequency:

Approved dropshippers can choose their preferred profit transfer frequency:

• Weekly: Profits will be transferred every week.

• Bi-Weekly: Profits will be transferred every two weeks.

• Tri-Weekly: Profits will be transferred every three weeks.

• Monthly: Profits will be transferred monthly, following the same schedule as outlined in the previous section.

Profit Calculation:

• Net Profit: The amount transferred will be the net profit after deducting all applicable fees and charges, including a Rs. 60 fee for each failed delivery.

• Order Status: Only orders that have been successfully delivered, returned, or are currently in transit will be counted towards your profits.

Automatic Transfers:

• No Manual Requests: Profit transfers are fully automated. You do not need to submit any requests.

Account Details:

If you need to update your account details, please submit a support ticket to our complaint center.

Minimum Payout Limit:

Threshold: The minimum payout limit for profit withdrawal is Rs. 200. Amounts below this threshold will be carried over to the next transfer cycle.

Failed Delivery Charges:

A Rs. 60 fee will be charged for each failed delivery and deducted from your total profit.

By following this policy, you can expect timely and efficient profit transfers to your account.YourMart is dedicated to providing a seamless and transparent financial experience.

YourMart understands that sometimes things don't go as planned. If you receive an incorrect, broken, or damaged item, we're here to help!

What to Do:

• Report it Quickly: You have 24 hours from the time of delivery to file a claim.
  
• Submit a Support Ticket: Visit our website's support ticket center to easily submit a ticket for “Product Replacement”. 

How to Submit a Support Ticket:

• Click on "SUBMIT NEW TICKET."
• Choose the Ticket Type "Product Issues" and best describe your situation.
• Fill out the form with accurate details about the issue.
• IMPORTANT: Attach a clear, uninterrupted video from the moment you open the parcel, showing the problem with the item. You may also attach additional pictures for more clarity. Verbal claims alone won't be accepted.
• Click "Submit" to send your claim.

We've Got You Covered!

Once we receive your claim and video proof, we'll work on getting you the correct item or a replacement as soon as possible.